TERMS – CONDITIONS – PRIVACY POLICY

Frequency Specific Seminars

www.frequencyspecific.com

Last Updated – February 11, 2026

Terms of Use

Please read our Terms of Use before using our website.

By using our website, you are agreeing to these Terms of Use. If you do not agree with what you read below, please do not use this site. Your use of our website constitutes your agreement.

We may revise or update these Terms of Use at any time. Please check back regularly.

Disclaimer and Liability

The use of frequencies has not been evaluated by the FDA. Frequency Specific frequencies do not make any claims about being able to diagnose, cure, mitigate, treat or prevent any condition or disease. The use of the website and its contents are for educational purposes only. Frequency Specific Seminars offer a wide range of information, practitioner listings, and published papers. We strive to keep our content up-to-date; however, we cannot guarantee the accuracy or completeness of the content on our site.

By accepting this agreement, you certify that www.frequencyspecific.com and its entities assume no liability from the use of this website.

Practitioner Listings

www.frequencyspecific.com provides links to FSM practitioner websites. We are not responsible for the content of these websites nor do we make any warranties regarding these sites or their services. Some of the listings may be out-of-date and it is the responsibility of the user to contact the practitioner directly.

Colleague Referral Program

The FSM Colleague Referral Program is available to practitioners who have completed live FSM Core training with Dr. Carolyn McMakin. The program offers rewards for referring colleagues to FSM training, as well as bonuses when referred colleagues purchase equipment.

To participate, the referring practitioner must be listed on the new attendee’s registration form. New practitioners cannot refer each other for bonuses.

For complete program details including current reward amounts, eligible practitioners can visit the Colleague Referral Program page on our website or contact our office at +1 (360) 695-7500.

Practicum Training with FSM Instructors

Students who have paid for a non-discounted Core Seminar registration with Frequency Specific Seminars will receive up to 4 hours of FSM practicum training by one of our approved instructors. There is no cash or credit value if a student does not or cannot use the included training. Arrangements for time and location of the training should be made directly between the student and the instructor at the completion of the training. Students may need to travel to the instructor. Frequency Specific Seminars does not pay travel expenses. Evaluation forms are required from both the student and the instructor following the training. For a list of FSM Instructors please call our office at +1 (360) 695-7500.

Refund, Return & Money-Back Guarantee Policy

In-Person Seminars

Cancellation by the Learner

• More than 5 days before the seminar start date: Full refund, or transfer to a future seminar at no charge.
• 5 days or fewer before the seminar start date: No refund is available. However, registration may be transferred to a future seminar (subject to availability) or transferred to another eligible practitioner.

No partial refunds are offered.

Cancellation by Frequency Specific Seminars

If we cancel a seminar for any reason (including instructor illness, venue issues, or insufficient enrolment), you will receive a full refund of all fees paid, or you may transfer to a future seminar at no additional cost. We are not responsible for non-refundable travel or accommodation costs.

Post-Attendance Refund (Money-Back Guarantee)

If you have attended an in-person seminar and are not satisfied with the quality of training, you may request a refund within 30 days of the seminar end date, provided that:

• All physical course materials (printed handouts, frequency laminates, and any other tangible items) are returned in their original condition.
• All digital downloads provided during or after the course are deleted, and you confirm deletion in writing.
• Access to any online portals, practicum library, or digital resources has been relinquished.

Upon receipt of returned materials and written confirmation of digital deletion, a full refund of the seminar registration fee will be issued within 14 working days.

Livestream Seminars

Before the Event

• More than 5 days before: Full refund or transfer to a future event.
• 5 days or fewer before: No refund; transfer to a future event is available.

No partial refunds are offered.

After the Event

Livestream attendance is non-refundable after the event has commenced. If you experienced significant technical issues that prevented participation, please contact us within 48 hours of the event. We will review on a case-by-case basis and may offer access to a recorded version or transfer to a future event.

Online Video Courses and Digital Products

All digital product sales (online courses, video subscriptions, downloadable materials) are final. Due to the nature of digital content, refunds are not available once access has been granted or a download has been initiated. If you experience a technical issue preventing access, contact us within 7 days of purchase and we will resolve the issue or provide a refund.

Physical Products

Physical products (books, merchandise) may be returned within 14 days of receipt if they are unused and in their original condition. Please contact us at contact@frequencyspecific.com to arrange a return. Return shipping costs are the responsibility of the buyer unless the item arrived damaged or incorrect. Refunds are issued within 14 working days of receiving the returned item.

Microcurrent Equipment

Microcurrent devices are sold through Precision Distributing, Inc. (www.precisiondistributing.com) and are subject to their return and warranty policies. Please contact Precision Distributing directly for equipment-related returns.

Seminar Rescheduling

If Frequency Specific Seminars reschedules a seminar (changes the dates), all registered attendees will be notified and given the option to attend the rescheduled date or receive a full refund.

How to Request a Refund

All refund requests should be made in writing to:

Frequency Specific Seminars

Email: contact@frequencyspecific.com

Phone: +1 (360) 695-7500

Please include your full name, contact information, order or registration number, and the reason for the refund request.

UK Consumer Rights

This policy does not affect your statutory consumer rights under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. For digital content, you have the right to cancel within 14 days of purchase unless you have expressly consented to immediate access and acknowledged that you lose your right of withdrawal.

Privacy & Data Protection Policy

Data Controller

Frequency Specific Seminars is the data controller for personal data collected through our website (www.frequencyspecific.com), seminar registrations, and related activities.

Contact: contact@frequencyspecific.com

Phone: +1 (360) 695-7500

Data We Collect

We collect and process the following categories of personal data:

• Identity and contact information: name, email address, phone number, postal address
• Professional information: professional credentials, licence type, practice details
• Financial information: payment card details (processed securely through third-party payment processors; we do not store card numbers)
• Training records: course enrolment history, attendance records, certificates issued, CEU/CPD credits awarded
• Communication records: emails, support enquiries, feedback forms
• Technical data: IP address, browser type, cookies (see Cookies and Tracking Technologies section below)

Legal Basis for Processing (UK/EU GDPR)

• Contract performance: to process registrations, deliver training, and issue certificates
• Legitimate interests: to improve our services, communicate with learners, and ensure quality
• Consent: for marketing communications and optional data sharing
• Legal obligation: to comply with regulatory requirements including CPD accreditation records

How We Use Your Data

• Processing seminar registrations and delivering training
• Issuing certificates of attendance and CPD/CEU credits
• Communicating course updates, changes, and logistics
• Sending marketing communications (with your consent; you may unsubscribe at any time)
• Maintaining practitioner directories (with your consent)
• Reporting attendance and completion data to CPD accreditation bodies as required
• Improving our training programmes and website

Data Sharing

We may share personal data with:

• CPD accreditation bodies (for verification of attendance and credits awarded)
• Payment processors (Stripe, PayPal) for transaction processing
• Email marketing platforms (Klaviyo) for consented communications
• Precision Distributing, Inc. for equipment orders placed through our platform

We do not sell personal data to third parties.

International Data Transfers

As a US-based organisation, personal data collected from UK and EU learners may be transferred to the United States. We take appropriate safeguards to protect data in transit and at rest, including encryption and secure hosting. By registering for our courses, you consent to this transfer.

Data Retention

• Training and certification records: retained indefinitely to support practitioner verification
• Financial records: retained for 7 years as required by tax regulations
• Marketing data: retained until you withdraw consent
• Complaints records: retained for 3 years from resolution

Your Rights

Under UK/EU GDPR

If you are in the EEA or UK, you have the right to:

• Access: request a copy of the personal data we hold about you
• Rectification: request correction of inaccurate data
• Erasure: request deletion of your data (subject to legal retention requirements)
• Restriction: request limitation of processing
• Portability: receive your data in a portable format
• Objection: object to processing based on legitimate interests
• Withdraw consent: where processing is based on consent

To exercise any of these rights, please contact contact@frequencyspecific.com. We will respond within 30 days.

Under California Consumer Privacy Act (CCPA)

If you are a California resident, you have specific rights regarding your personal information:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purposes for collecting it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us at +1 (360) 695-7500 or email contact@frequencyspecific.com. We will respond to your request within 45 days.

In the past 12 months, we have collected the following categories of personal information: identifiers (name, email, address, phone number), commercial information (purchase history), and internet activity (website usage data).

Data Security

We implement appropriate technical and organisational measures to protect personal data, including encrypted website connections (SSL/TLS), secure payment processing, access controls on internal systems, and staff awareness of data protection obligations.

Data Breaches

In the event of a personal data breach, we will notify the relevant supervisory authority within 72 hours where required and notify affected individuals without undue delay if the breach poses a high risk to their rights and freedoms.

Access to Personal Information

If you would like a copy of the data we have on file for you, would like to remove your information from our systems, or have a complaint, please contact us at +1 (360) 695-7500 or email contact@frequencyspecific.com.

Cookies and Tracking Technologies

Frequency Specific Seminars websites, online services, email messages, and advertisements may use “cookies” and other technologies such as pixel tags and web beacons. These technologies help us better understand user behaviour, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches.

We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this policy.

We use this information to understand and analyse trends, to administer the site, to learn about user behaviour on the site, to improve our products and services, and to gather demographic information about our user base as a whole.

In some of our email messages, we use a “click-through URL” linked to content on the frequencyspecific.com website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

Pixel tags enable us to send email messages in a format customers can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

You may choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Complaints Policy

Frequency Specific Seminars is committed to providing high-quality continuing professional development (CPD) training. We recognise that occasionally things may not meet expectations. This policy outlines how learners and stakeholders can raise complaints and how we will respond.

This policy applies to all Frequency Specific Seminars training activities, including in-person seminars, livestream courses, online/video courses, and practicum sessions delivered worldwide and specifically for UK CPD-accredited programmes.

Informal Resolution

We encourage learners to raise concerns informally in the first instance. During an in-person seminar, please speak with the Event Coordinator or an instructor. For online or post-event concerns, please email contact@frequencyspecific.com or call +1 (360) 695-7500.

Formal Complaint

If informal resolution is not satisfactory, or if the complaint is of a serious nature, please submit a formal written complaint via email to contact@frequencyspecific.com with the subject line: FORMAL COMPLAINT. Your complaint should include:

• Your full name and contact details
• The course or event concerned, including the date(s)
• A clear description of your complaint
• Any supporting evidence (documents, correspondence, photographs)
• The outcome you are seeking

Response Timeline

• Acknowledgement of your complaint within 5 working days of receipt
• Full investigation and written response within 20 working days
• If the matter requires extended investigation, we will notify you of the revised timeline

Investigation and Escalation

All complaints are logged in our complaints register and reviewed by the Operations Manager. Where appropriate, we will speak with relevant staff, instructors, or third parties. The complainant will be kept informed throughout the process.

If you are dissatisfied with the outcome, you may request a review by the company director (Dr. Carolyn McMakin or designated successor) within 14 days of receiving the response. The review decision will be provided within 20 working days and is considered final.

Record Keeping

All complaints and their outcomes are recorded and reviewed quarterly to identify trends and drive improvement in our training programmes. Records are retained for a minimum of three years.

Disability & Accessibility Policy

Frequency Specific Seminars is committed to ensuring that learners with disabilities are not treated less favourably and that reasonable adjustments are made to ensure equal access to our training programmes. This policy applies to all courses, whether delivered in person, via livestream, or online.

This policy is informed by the UK Equality Act 2010, the Americans with Disabilities Act (ADA), and equivalent legislation in the jurisdictions where we operate. We recognise our duty to make reasonable adjustments for disabled learners.

Our Commitments

• We will not discriminate against any learner on the basis of disability in our admissions, teaching, assessment, or certification processes.
• We will make reasonable adjustments to our training delivery, venues, and assessment methods to accommodate learners with disabilities.
• We will train our staff and instructors to be aware of disability issues and to respond appropriately to requests for adjustments.

Reasonable Adjustments

We are committed to working individually with learners who have disabilities to find practical solutions that support their participation. Examples of adjustments we may offer include, but are not limited to:

• Allowing additional time for any assessed components
• Providing seating arrangements or positioning accommodations in seminar rooms
• Ensuring venue accessibility (wheelchair access, accessible toilets) where available
• Permitting breaks as needed for health management
• Offering livestream attendance as an alternative to in-person attendance where feasible

We do not currently provide course materials in alternative formats. However, some online courses have been translated into other languages, and those materials can be downloaded and printed by the student (for example, through a service such as FedEx Office). We will work with individual learners to explore what solutions may be possible for their specific needs.

We do not currently have hearing assistance equipment available at our venues. However, we are happy to work with learners who have hearing impairments to identify workable solutions on a case-by-case basis.

Requesting Adjustments

Learners are encouraged to inform us of any disability or additional needs at the point of registration, or as soon as possible thereafter, so that we can discuss and arrange appropriate support. Please contact: contact@frequencyspecific.com or call +1 (360) 695-7500.

All information shared about disability or health conditions will be treated confidentially and shared only with those who need to know in order to arrange the requested adjustments.

Complaints

If you believe you have been discriminated against on the basis of disability, or if a reasonable adjustment request has been denied without adequate justification, you may raise a complaint under our Complaints Policy (see above).

Health & Safety Policy

Frequency Specific Seminars is committed to ensuring the health, safety, and welfare of all learners, instructors, staff, and visitors during our training events. This policy applies to in-person seminars, practicum sessions, and any associated activities.

Venue Selection

All in-person seminars are held at professional conference venues or hotels that comply with local health and safety regulations, fire safety codes, and accessibility requirements. We verify venue compliance before confirming any booking.

Seminar Room Safety

• Emergency exits are clearly marked at all seminar venues. At hotel and conference centre venues, exit signage and evacuation procedures are maintained by the venue in accordance with local fire safety regulations. At our Troutdale, Oregon training facility, exits are clearly marked and accessible.
• First aid supplies are available at the venue. Attendees with specific medical needs are encouraged to bring their own medications.
• Room temperature, lighting, and ventilation are monitored throughout the event.

Practicum Safety

During hands-on practicum sessions involving microcurrent devices:

• All microcurrent devices used in training are FDA 510(k) cleared (or equivalent TGA/CE certification) and comply with applicable medical device regulations.
• Contraindications and precautions are reviewed before any hands-on practice (including pregnancy, demand-type pacemakers, active infections, and spinal cord compression).
• Participants must hold a valid professional licence that includes the right to use electrical stimulation on patients in order to participate in hands-on practice.
• Hygiene protocols are followed: clean towels for each participant, hand sanitisation, and proper cleaning of equipment between uses.
• Participants are informed that they should be adequately hydrated before participating in practicum sessions.
• Any adverse reactions during practicum are documented and addressed immediately by the instructor.

Food Safety

Where meals and refreshments are provided, we work with venue catering to accommodate common dietary requirements (gluten-free options are standard). Attendees with severe allergies should inform us at registration.

Online and Livestream Safety

• We provide instructions for setting up your learning environment, including viewing the video on a TV screen and the slides on a tablet for note-taking.
• Regular breaks are scheduled into the programme (morning break, lunch, afternoon break).
• During livestream events, a team member monitors the chat window to assist learners who need help.

Incident Reporting

Any health or safety incident, near-miss, or concern should be reported immediately to the Event Coordinator or any instructor. All incidents are documented and reviewed to prevent recurrence.

Equal Treatment Policy

Frequency Specific Seminars is committed to providing an inclusive learning environment where all participants are treated with dignity and respect. We value diversity and are committed to equal treatment regardless of personal characteristics.

This policy is informed by the UK Equality Act 2010 and equivalent anti-discrimination legislation in the jurisdictions where we operate, including US federal and state civil rights laws.

Protected Characteristics

We will not discriminate against any learner, applicant, instructor, or staff member on the basis of:

• Age
• Disability (see also our Disability & Accessibility Policy)
• Gender reassignment
• Marriage and civil partnership
• Pregnancy and maternity
• Race, ethnicity, or national origin
• Religion or belief
• Sex
• Sexual orientation

Application

This policy applies to all aspects of our activities, including marketing and promotion, admissions and registration, delivery of training (in-person, livestream, and online), assessment and certification, communication with learners, and employment and engagement of instructors and staff.

Our Commitments

• All learners who meet the professional licensing requirements for the use of electrical stimulation will be given equal opportunity to register for and attend our training.
• Course content, delivery, and assessment will be free from discrimination, harassment, and bias.
• We will ensure that our instructors and staff are aware of their obligations under this policy.
• We will take appropriate action if any learner, instructor, or staff member engages in discriminatory behaviour during our events.

Reporting Concerns

Any learner who believes they have been treated unfairly or experienced discrimination may raise the matter informally with the Event Coordinator or formally through our Complaints Policy (see above).

Private Facebook Groups and Forums

The private Facebook group and forums are for FSM practitioners who have been to the Core Seminar. While the administrators and moderators of this forum will attempt to remove or edit any generally objectionable material as quickly as possible, it is impossible to review every message. Therefore, you acknowledge that all posts made to these forums are for research and educational purposes only and are not intended to diagnose or prescribe treatment, and hence FSS, its moderators, or webmaster will not be held liable. You agree that your postings will be respectful of other members. Forums are not to be used for advertisements or solicitations. Use of the forum is a privilege and membership can be revoked at any time.

Changes to This Policy

We may update these Terms, Conditions, and Policies from time to time. We will notify you of any changes by posting the updated version on this page and updating the “Last Updated” date at the top. You are advised to review this page periodically for any changes.

Contact Us

If you have any questions about these Terms, Conditions, or Policies, please contact us:

 

Frequency Specific Seminars

Phone: +1 (360) 695-7500

Email: contact@frequencyspecific.com

Website: www.frequencyspecific.com